Sign-in problems

Most sign-in problems come from the browser step on Mac and Windows, a mistyped password, or signing in to a different account than you expect. Find your situation below.

1. Desktop sign-in doesn’t finish

The Mac and Windows apps sign you in through your web browser. After you click Sign In, the app shows Finish signing in while it waits.

1. Finish in the browser

   Sign in on the page that opened. If you’re already signed in on the web in that browser, the page skips this step. When it shows Connection ready, it hands you back to the app.

2. Allow the browser to open Interview Pilot

   Your browser may ask whether to open Interview Pilot. Allow it. If nothing happens, click Open Interview Pilot on the page.

3. Start again if it’s stuck

   If you closed the sign-in page, click Open Browser in the app to open it again. If the app keeps waiting, close your old sign-in tabs, click Cancel, then click Sign In and finish in the new tab. A sign-in page from an earlier attempt, or one started more than an hour ago, no longer works.

2. If you see an error message

Message	What to do
Unable to complete desktop sign-in.	Check your connection, then click Sign In in the app again.
Desktop sign-in state did not match. (Mac) or Desktop authentication state did not match. (Windows)	You finished an older sign-in. Close the old tabs and sign in again from the app.
There is no pending desktop sign-in request. (Windows)	The sign-in timed out or was canceled. Click Sign In in the app again.
Your session has expired. Please sign in again. (Mac, Windows)	Your sign-in ended, for example after a password change. Click Sign In. Your data stays in your account.
Unable to sign in right now (web)	Check your email address and password, or reset your password.
Google sign-in failed or Apple sign-in failed (web)	Try again, and finish the Google or Apple window that opens.
Couldn’t sign in. Please try again. (Android)	Check your email address and password, or try again with Google.
No Google account is available for sign-in. (Android)	Add a Google account to your phone, or sign in with your email address and password.

On iPhone, closing the Apple or Google window without finishing doesn’t show an error. Tap the button again when you’re ready.

3. Forgot your password or too many attempts

• Forgot your password: use Forgot your password? on the web or Forgot Password? in the phone apps. See Change or reset your password.
• Too many attempts: after 10 wrong passwords within 15 minutes, signing in with a password is paused for up to 15 minutes. Wait, then try again.
• Signed up with Apple or Google: your account has no password unless you set one. Use the same Apple or Google button you signed up with.

4. Signed in, but to the wrong account

If your interview profiles, history or Pro plan are missing, you may be in a different account.

• Use the same sign-in method everywhere. Google signs you in to an existing account with the same email address.
• Apple’s Hide My Email creates a separate account from one made with your own email address. Keep using Apple to reach it.
• Android has no Sign in with Apple. If you signed up with Apple, sign in on Android with email and password after setting one with Forgot Password?.

To check which account you’re in, look at the email address on the Account page in the Mac or Windows workspace, in Account settings on the web, or in My Account on your phone.

To switch accounts on Mac or Windows, first sign out on the web in the browser the app opens: go to Account settings, choose the Access tab and click Sign out. Then sign out in the app and click Sign In again.

Still can’t sign in?

Sign in at platform.interviewpilot.app to confirm your details work. If they work on the web but not in the app, contact us with your device, the sign-in method you use and the message you see.