File import or upload failed
Fix a resume, job posting or document that won’t import or attach. Check the file type, size and length, scanned and password-protected files, and what each message means.
Most failed imports come down to the file itself: its type, its size, how much text it has, or text that’s really an image. Work through these checks, or type or paste the details into the profile instead.
1. Check the file type
| Where | Files you can use |
|---|---|
| Mac, Windows, iPhone and Android | PDF, Word (.docx), RTF, plain text (.txt) and Markdown (.md) |
| Web | PDF, Word (.docx), plain text (.txt) and Markdown (.md) |
The web doesn’t accept RTF. Older Word files (.doc), Pages files and images don’t work. Open the file in the app you made it with and save or export it as a PDF or .docx.
2. Check the size and length
- Size: files can be up to 10 MB. Large images make files big, so export a version without them, or as a plain PDF.
- Length: a file can have up to 50,000 characters of text. Remove what Copilot doesn’t need, such as appendices or long reference lists, or split the file in two.
When you import into a profile, Interview Pilot combines the file with what’s already in the fields. If you see This import is too large to process. Please reduce the document or profile content and try again., clear some of the fields first, or use a shorter file.
3. Use a file with real text, not a scan
Interview Pilot reads the text in a file. It can’t read text in pictures, such as a scanned or photographed page, or a PDF made from screenshots.
To check, open the PDF and try to select a word. If you can’t select text, it’s an image. Export the document again from the app you wrote it in, such as Word, Pages or Google Docs.
When you attach a scanned PDF as a document in the apps, it’s added, but its text only says No text could be extracted from this PDF. The document may be scanned or contain only images. Remove it and attach a version with real text.
4. Remove the password
If a file needs a password to open, Interview Pilot can’t read it. Open it, save a copy without the password, then import the copy.
5. If you see a message
On Mac and Windows, messages appear under Profile Error. On iPhone and Android, they appear under Import Failed. On the web, they appear on the profile page.
| Message | What to do |
|---|---|
| That file type is not supported yet. (Mac, Windows) or This file type is not supported. Please use PDF, Word (DOCX), TXT, Markdown, or RTF. (iPhone, Android) | Save the file in one of the types in check 1. |
| The selected file exceeds the 10 MB limit. (Mac, iPhone, Android) | Use a smaller file, as in check 2. |
| This document contains more than 50,000 characters. Please shorten it and try again. | Shorten the file or split it, as in check 2. |
| This import is too large to process. Please reduce the document or profile content and try again. | Clear some fields or use a shorter file, as in check 2. |
| No readable text could be extracted from this PDF. | The PDF is a scan or an image. See check 3. |
| The selected file did not contain usable text. | No text was found. Check that you chose the right file, and that it isn’t a scan. |
| The selected file could not be read., The selected document could not be read., The selected PDF could not be opened. or The selected Word document could not be read. | The file couldn’t be opened. Check that it opens on your device and isn’t protected with a password, then save a new copy and try again. |
| The document could not be imported into this profile. or The document could not be uploaded. (web) | The web shows the same message for most problems. Go through checks 1 to 4, then try again. |
| Too many requests. Please wait a moment and try again. (web) | Wait a minute, then try again. |
Importing reads the file with AI, so it needs an internet connection. If the import fails without one of these messages, check your connection and try again.
Type or paste instead
You don’t need a file to fill in a profile. Copy the text from your resume or the job posting and paste it into the fields, such as Experience and education or Job description. Copilot uses the fields the same way as imported text. See Create an interview profile.
Still not importing?
Try the same file on another of your devices. If it still fails, contact us with your device, the file type and size, and the exact message you see.
Related articles
Import from a resume or job posting
Fill in a profile from your resume or a job posting with Upload a file, see which files work, and fix import errors such as scanned PDFs.
Attach documents to a profile
Add personal and job documents to an interview profile, see which files work and what Copilot reads from them, and remove documents you no longer need.
Create an interview profile
Set up a profile with your background and the job you’re interviewing for, on any device, and see what to write in each field.
Still need help?
Email our support team with your device, what you were doing and any message you saw.
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