Shortcuts don’t work or clash with other apps
Interview Pilot’s shortcuts can’t be changed and take priority in other apps. See which common shortcuts they replace and how to fix a shortcut that does nothing.
On Mac and Windows, Interview Pilot’s shortcuts work in every app and can’t be changed. While Interview Pilot is running, other apps don’t get those key combinations, even when its window is hidden.
Shortcuts that clash with other apps
Interview Pilot uses these shortcuts the whole time it’s running. In other apps, they may stop doing what you expect:
| Mac | Windows | What it usually does in other apps |
|---|---|---|
| ⌘B | CtrlB | Bold text |
| ⌘K | CtrlK | Add a link, or open a search or command bar |
| ⌘1 to ⌘9 | Ctrl1 to Ctrl9 | Switch browser tabs |
| ⌘← ⌘→ | Ctrl← Ctrl→ | Move the cursor to the start or end of a line on Mac, or by a word on Windows |
| ⌘Shift← ⌘Shift→ | CtrlShift← CtrlShift→ | Select text to the start or end of a line, or by a word |
| ⌘↑ ⌘↓ | Ctrl↑ Ctrl↓ | Move to the top or bottom of a document, or by a paragraph |
| ⌘Return | CtrlEnter | Send a message in some apps |
For every shortcut and what it does in Interview Pilot, see Keyboard shortcuts.
To use one of these in another app, quit Interview Pilot first from Account › Quit App in the workspace. Hiding the window isn’t enough. See Show, hide and quit the desktop app.
Free up the number keys
The numbered follow-up shortcuts are only active while Show Follow-Up Actions is on, and it’s on until you turn it off.
Open Settings › Appearance
Press ⌘B on a Mac or CtrlB on Windows to show Interview Pilot, open the workspace and go to Settings › Appearance.
Turn off Show Follow-Up Actions
⌘1 to ⌘9 on Mac, or Ctrl1 to Ctrl9 on Windows, go back to your other apps straight away. The follow-up buttons under each answer are hidden too.
The other shortcuts can’t be turned off.
If a shortcut does nothing
- Make sure Interview Pilot is running. Press ⌘B. If nothing appears, open Interview Pilot with Spotlight.
- If you use another app with the same shortcut, such as a clipboard manager or launcher, one of the two apps may not get it. Change the shortcut in the other app, or quit it.
- Quit Interview Pilot from Account › Quit App and open it again.
- Make sure Interview Pilot is running. Press CtrlB. If nothing appears, open Interview Pilot from the Start menu.
- Interview Pilot sets up its shortcuts when it opens. If another app already uses one of them at that moment, that shortcut won’t work in Interview Pilot. Change the shortcut in the other app, or quit it.
- Quit Interview Pilot from Account › Quit App and open it again, so it can set up its shortcuts.
- Open Settings › Connect Keyboard in Interview Pilot and check that Keyboard Controls is on and Connection Status shows Connected. If it says Not Connected, connect the keyboard in your iPhone’s Bluetooth settings.
- Press the keys on that page to test them.
- Go to the Copilot tab. The keys only work there, and not while you’re typing in a text field or a sheet is open.
- Open Settings › Connect Keyboard in Interview Pilot and check that Keyboard Controls is on and Connection Status shows Connected. If it says Not Connected, connect the keyboard in your phone’s Bluetooth settings.
- Press the keys on that page to test them.
- Go to the Copilot tab. The keys only work there, and not while you’re typing in a text field or a sheet is open.
On Mac and Windows, if you’re signed out, only show, hide and move work. The other shortcuts bring the window forward so you can sign in.
Still not working?
Restart your computer or phone and try again. If a shortcut still does nothing, contact us with your device, the app version, the shortcut and any other apps you use that have their own shortcuts.
Related articles
Keyboard shortcuts
Show, hide and move Interview Pilot, get answers and add screenshots without touching your mouse, on Mac, Windows and phones with a keyboard.
Follow-ups
Ask Copilot for a different answer, a fix for a misheard word, more detail or an example, or pick a suggested follow-up, without waiting for a new question.
Show, hide and quit the desktop app
Show or hide Interview Pilot with one shortcut, learn why closing isn’t quitting, and quit or reopen the app on Mac and Windows.
I can’t find the Interview Pilot window
Interview Pilot has no Dock or taskbar icon. Bring its window back with one shortcut, find it on another display, or reopen the app.
Still need help?
Email our support team with your device, what you were doing and any message you saw.
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