Check service status
Open System Status in the apps or on the web, read what Operational, Busy and Outage mean, and know what to do when Copilot’s service has an outage.
System Status shows whether the service behind Copilot’s answers is working normally right now, and how it has worked recently. Check it first when Copilot stops answering for no clear reason. It doesn’t check your own internet connection or device.
Open System Status
| Where | How to open it |
|---|---|
| Mac and Windows | In the workspace, click System Status in the sidebar. |
| iPhone and Android | Open the Profile tab and tap System Status, or tap the status at the top right. |
| Web | Open System Status on the web platform. You don’t need to sign in. |
What you see
In the Mac, Windows, iPhone and Android apps:
- The current status at the top, for example All systems online, with when it was last checked.
- Last 24 Hours and Past 30 Days, each as a row of colored bars with the share of time the service was up, for example 99.8% uptime.
- Refresh at the bottom checks again.
On the web, the Service health page shows:
- The current status, such as All Systems Online, Partial Outage or Major Outage, with when it was updated.
- 90-day availability, one bar per day.
- Last 24 Hours, the recent service checks.
- Refresh checks again.
What the colors mean
| Color | In the apps | On the web | What it means |
|---|---|---|---|
| Green | Operational | Operational | Copilot’s service is working normally. |
| Yellow | Busy | Partial outage | Part of the service is having problems. Answers may be slower, or some may fail. |
| Red | Outage | Outage | A major outage. Answers are likely to fail until it’s fixed. |
| Gray | Not in the legend | Not in the legend | No check was recorded for that time, or the status was unknown. |
If the apps show Unable to check status, your device couldn’t reach the status service. Check your internet connection, then click or tap Refresh.
During an outage
- You don’t need to report it. System Status already shows it.
- Keep Interview Pilot open. If an answer fails, ask for it again. On Mac and Windows, a failed answer shows Failed to generate response. Please try again.
- Check back with Refresh. When the status is back to All systems online, try again.
If everything shows Operational
When System Status is green but Copilot still isn’t working, the problem is probably on your device or connection. These articles help:
- Answers aren’t generating
- Interview Pilot keeps connecting or loses its connection
- Start doesn’t do anything
Still stuck? Contact support with a diagnostic report.
Related articles
Contact support
Email the Interview Pilot team from any app or the web, attach a diagnostic report, and check System Status first to see if a problem is already known.
Answers aren’t generating
If tapping or clicking for an answer does nothing, or the answer panel shows an error, work through these checks in order.
Interview Pilot keeps connecting or loses its connection
What happens when the connection drops during an interview, how Interview Pilot reconnects on its own, and what to check when it can’t.
What’s in a diagnostic report
See what a diagnostic report contains and never contains, how the Mac, Windows, iPhone and Android apps attach it to a support email, and how to check it before you send.
Still need help?
Email our support team with your device, what you were doing and any message you saw.
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