Troubleshooting

Copilot can’t hear the interviewer on Mac

If the transcript shows your voice but not the interviewer’s, or stays empty, work through these checks in order.

Copilot can’t hear the interviewer on Windows

If the transcript shows your voice but not the interviewer’s, or stays empty, check your Windows sound devices in this order.

Copilot can’t hear the interviewer on a phone

If the transcript on your iPhone or Android phone stays empty or misses the interviewer, work through these checks in order.

Microphone isn’t working

Let Interview Pilot use your microphone on Mac, Windows, iPhone, Android or in the browser, and check which microphone it listens to.

The transcript is in the wrong language

Set the interview language Interview Pilot listens for, choose between Auto-detect and one language, and fix the language on iPhone after a switch to Default transcription.

Answers aren’t generating

If tapping or clicking for an answer does nothing, or the answer panel shows an error, work through these checks in order.

Interview Pilot keeps connecting or loses its connection

What happens when the connection drops during an interview, how Interview Pilot reconnects on its own, and what to check when it can’t.

Copilot stopped listening after 10 minutes

A single recording stops on its own after 10 minutes. See what changes on screen, how to keep listening and what Interview Pilot keeps.

Start doesn’t do anything

If clicking or tapping Start doesn’t start listening, check permissions, your free weekly sessions, sign-in and whether a session is already running.

I can’t find the Interview Pilot window

Interview Pilot has no Dock or taskbar icon. Bring its window back with one shortcut, find it on another display, or reopen the app.

Interview Pilot shows up in my screen share

Hide Interview Pilot right away, then fix the cause, from Zoom’s capture mode on a Mac to the screen-share protection banner on Windows, and test before your next interview.

Shortcuts don’t work or clash with other apps

Interview Pilot’s shortcuts can’t be changed and take priority in other apps. See which common shortcuts they replace and how to fix a shortcut that does nothing.

Sign-in problems

Fix desktop sign-in that doesn’t finish, sign-in errors, a forgotten password, too many attempts, and signing in to the wrong account.

File import or upload failed

Fix a resume, job posting or document that won’t import or attach. Check the file type, size and length, scanned and password-protected files, and what each message means.

Profiles or history aren’t syncing

If profiles, documents or interviews don’t show up on your other devices, check the account you’re signed in to, the sync status and changes waiting to be sent.

AI mock interview problems

Fix a mock interview that won’t start, can’t hear you or doesn’t produce an evaluation, on iPhone, Android and the web, and see what each message means.

Install and update problems

Get past problems installing Interview Pilot on Mac or Windows, keep the desktop apps up to date, and update the iPhone and Android apps.

Uninstall Interview Pilot

Remove Interview Pilot from a Mac, Windows PC, iPhone or Android phone, and see what happens to your work, your recordings and your subscription.