How sync works across your devices
See what your account keeps in sync across Mac, Windows, iPhone, Android and the web, what stays on each device, and what happens to changes made offline.
When you’re signed in, your interview profiles, documents, folders, interview history and practice are saved to your Interview Pilot account. They appear on every device signed in to the same account. Settings and audio recordings stay on the device where you made them.
What syncs and what stays on each device
| What | Where it’s kept |
|---|---|
| Interview profiles, including their custom instructions | Your account |
| Custom instructions set to Apply to all profiles | Your account |
| Documents in your profiles | Your account. On iPhone and Android, only the text read from the file is saved to your account. |
| Folders | Your account |
| Interview history: transcripts, questions and answers | Your account |
| Practice sessions and their evaluations | Your account |
| Items in Recently Deleted | Your account, for 30 days |
| Audio recordings of interviews and practice made on a phone | Only the phone that recorded them |
| The profile selected for interviews | Each device |
| Copilot settings, such as how answers are written | Each device |
| Appearance, interview language and other app settings | Each device |
Choosing a profile for interviews on one device doesn’t change the profile your other devices use.
When changes reach your other devices
While you’re online, each change is saved to your account as you make it. Your other devices pick it up when they next sync, for example when you open the app or switch back to it. On the web, reload the page to see the latest changes.
To see the same work everywhere, sign in to the same account on each device. The email address you’re signed in with is shown in My Account on a phone, on the Account page in the Mac and Windows workspace, and in Account settings on the web.
Changes made offline
On Mac, Windows, iPhone and Android, you can keep editing your profiles and history without a connection. The app saves your changes on the device and sends them to your account when you’re back online. The web needs a connection for every change.
Copilot itself needs the internet to transcribe and generate answers.
When the same item changes on two devices
- Different details: if you edit the job title on one device and the skills on another, both edits are kept.
- The same detail: the edit that reaches your account last is kept.
- Deleted on one device: the deletion wins over edits made elsewhere.
On the web, you may see This item changed on another device. Refresh the page before trying again. Reload the page, check the item, then make your change again.
Check sync status
Open the Profile tab, tap File Settings, and look at Cloud Sync.
| Status | What it means |
|---|---|
| Local storage only | You’re signed out. Everything is saved only on this phone. |
| Syncing... | The phone is sending and receiving changes. |
| Enabled | The phone is up to date with your account. |
| Unavailable | The phone can’t reach your account right now, for example while it’s offline. Your changes are kept and sent later. If it stays this way, sign in again. |
Open the Profile tab, tap File Settings, and look at Cloud Sync.
| Status | What it means |
|---|---|
| Local storage only | You’re signed out. Everything is saved only on this phone. |
| Syncing... | The phone is sending and receiving changes. |
| Enabled | The phone is up to date with your account. |
| Unavailable | The phone can’t reach your account right now, for example while it’s offline. Your changes are kept and sent later. If it stays this way, sign in again. |
If the workspace shows Cloud data couldn’t sync. Try again to keep this device up to date., click Refresh. When you’re offline, the app keeps trying on its own, so this message means something else went wrong. If it keeps appearing, see Sync problems.
If the workspace shows Cloud data couldn’t sync. Try again to keep this device up to date., click Refresh. When you’re offline, the app keeps trying on its own, so this message means something else went wrong. If it keeps appearing, see Sync problems.
The web always works directly with your account, so there’s no sync status. Reload the page to see changes made on other devices.
Related articles
Use the phone app without an account
Use Interview Pilot on iPhone or Android without signing in, see what needs an account, and what happens to your data when you sign in or switch accounts.
Signing out
Sign out of Interview Pilot on Mac, Windows, iPhone, Android or the web, and see what happens to the work on that device.
Your data and privacy
What Interview Pilot stores in your account and on your devices, what a diagnostic report contains, and how to delete your data or ask for a copy.
Still need help?
Email our support team with your device, what you were doing and any message you saw.
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