Verify your email address
Open the verification email, resend it from the web, iPhone or Android if it expired, and see what verifying changes for accounts made with email, Apple or Google.
When you create an account with an email address and a password, Interview Pilot sends you a verification email. Open it and click Verify Email. Nothing in Interview Pilot is locked while you wait: Copilot, sync and Pro all work before you verify.
Why verify
Verifying confirms that the email address belongs to you. It also decides what happens if you later use Google or Apple with the same address.
If your email isn’t verified and you later sign in with Google or Apple using the same address, Interview Pilot links that sign-in to your account and verifies it. The password you set stops working and your devices are signed out. To use a password again, set a new one with Forgot your password? on the web or Forgot Password? in the phone apps. Change or reset your password.
Accounts you create with Google or Apple don’t need a verification email when Google or Apple has already confirmed the address.
Verify your email
Find the email
Look for an email with the subject Verify your email - Interview Pilot. If it isn’t in your inbox, check your spam folder.
Click Verify Email
The link works for 24 hours. A page called Verify your email opens in your browser.
Check the result
Email verified successfully. means you’re done. Go to sign in takes you to the sign-in page if you want to use the web platform.
Resend the verification email
Each new email replaces the previous one, so only the link in the newest email works.
Sign in at platform.interviewpilot.app. Until you verify, the dashboard and Account settings show Your email is not verified yet. Check your inbox to finish verification.
Click Resend email in that notice. It changes to Email sent. If it shows Try again, the email wasn’t sent, so click it again.
In Account settings, the Profile tab shows Email status as Verified or Not verified.
Open your account
Tap your profile picture or initials at the top left of the Profile tab. Under your email address, you see Email not verified and Please verify your email to secure your account.
The account menu on iPhone before you verify. Android shows the same notice. Tap Resend Verification Email
You see Email sent! Resend in 60s, counting down. You can ask for another email when the countdown ends.
The same notice appears in My Account.
Open your account
Tap your profile picture or initials at the top left of the Profile tab. Under your email address, you see Email not verified and Please verify your email to secure your account.
Tap Resend Verification Email
You see Email sent! Resend in 60s, counting down. You can ask for another email when the countdown ends. Something went wrong. Please try again. means the email wasn’t sent.
The same notice appears in My Account.
The Mac app doesn’t show whether your email is verified. Check it, or resend the email, in Account settings on the web.
The Windows app doesn’t show whether your email is verified. Check it, or resend the email, in Account settings on the web.
After several requests in a short time, you may need to wait up to 15 minutes before asking again.
If verification doesn’t work
| What you see | What to do |
|---|---|
| Unable to verify your email. | The link is more than 24 hours old, was already used, or was replaced by a newer email. Resend the email and use the newest link. |
| Verification token is missing. | The page was opened without the full link. Click Verify Email in the email again. |
| No email arrives | Check your spam folder, and make sure the address shown in Account settings or My Account is the one you’re checking. Then resend the email. |
| The phone still shows Email not verified | Close the Interview Pilot app and open it again so it checks your account. |
Related articles
Create an account and sign in
How to create an Interview Pilot account and sign in with email, Apple or Google on Mac, Windows, iPhone, Android and the web.
Sign-in problems
Fix desktop sign-in that doesn’t finish, sign-in errors, a forgotten password, too many attempts, and signing in to the wrong account.
Change or reset your password
Change your Interview Pilot password, or reset it with an email link if you forgot it, and see what happens on your other devices afterward.
Still need help?
Email our support team with your device, what you were doing and any message you saw.
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