Plans and billing

Free and Pro: what’s included

Compare the Free plan’s weekly limits with Pro, and see which features need Pro on each device.

Weekly limits and when they reset

See how many free interview sessions, Copilot answers and transcription minutes you have left, when they reset, and what happens when you run out.

Upgrade to Pro

Subscribe to Pro on the web, from the Mac or Windows app, or in the iPhone or Android app, and check that it’s active.

One subscription on all your devices

Use one Pro subscription on Mac, Windows, iPhone, Android and the web by signing in to the same Interview Pilot account everywhere.

Manage or cancel your subscription

Change or cancel Pro where you bought it, on the web, in the App Store or on Google Play, and see what happens when it ends.

Restore purchases on iPhone or Android

Get Pro back on a new or reinstalled phone by restoring your App Store or Google Play subscription, and link it to your account.

Refunds

How to ask for a refund for an App Store, Google Play or web subscription, and what deleting the app or your account does to billing.

I paid but the app still shows Free

If you subscribed to Pro but an app or the web still shows the Free plan or weekly limits, work through these checks in order.

Other billing problems

Fix a purchase linked to another account, a web checkout that won’t start, double or unexpected charges, a failed or past due payment, and find out who can help.